Privacy Policy

Welcome to PinBadges.ae, your go-to hub in the UAE for personalized lapel pins, from bold 3D designs to elegant soft enamel and UV-finished badges. We respect your right to privacy and take your data seriously. This Policy outlines how we handle your personal information when you interact with us, whether you're designing pins for your business, an event, or just for fun.

We are PinBadges.ae, a UAE-based company that creates and delivers custom pin badges. This website allows users from across the UAE to place custom orders, request samples, and communicate with us regarding their pin design needs.

We collect specific information that helps us fulfill orders, provide customer service, and ensure a smooth user experience. Here's what we gather:

• Full name
• Email address
• Contact number
• Delivery address
• Company or organization name (if applicable)

• Design files (vector files, images, sketches)
• Notes about pin type, size, finish, backing type, etc.
• Quantity and customization preferences

We do not store your payment details on our servers. All transactions are processed securely through third-party providers like PayPal or payment gateways authorized in the UAE.

• IP address
• Browser information
• Device type
• Referring URLs
• Time spent on the site and navigation path

Cookies help us see how users interact with our site so we can make it better. More on this later.

We gather your information in a few different ways:

• Directly from you: when you fill out forms, place orders, upload pin designs, or reach out via email/chat.
• Automatically: when you browse the site (via cookies, Google Analytics, etc.).
• Third-party sources: such as payment processors or advertising platforms (if you come to us through an ad).

We don't collect data we don't need, plain and simple. Here's why we collect and use the information you give us:

• To process your custom badge order and arrange delivery
• To contact you for design confirmations, revisions, or questions
• To offer customer support
• To personalize your website experience
• To send you occasional updates or promotions (if you opt-in)
• To comply with any UAE legal or financial obligations

We use your data strictly for the purposes mentioned above. We do not share or sell your data to marketers or external databases. Contact details, design, and delivery information help us fulfill the orders and also for communication purposes. Technical and browsing data is crucial for improving our site experience. However, the order and invoice details are just for the record keeping.

We keep your data only for as long as necessary. Here's how long we typically hold onto it:

• Order and invoice records: Up to 2-3 years (for tax and audit purposes)
• Design files and communication history: 1–2 years
• Newsletter subscribers: Until you unsubscribe
• Contact queries: 6–12 months

If you'd like us to delete your data earlier, just let us know, and we're happy to oblige (unless we're legally required to retain it).

We've put a solid set of protections in place to guard your data from loss, misuse, or unauthorized access:

• HTTPS secure connection (you'll notice the padlock in your browser bar)
• Password-protected internal access to your data
• Secure cloud storage for artwork and communication
• Regular server updates and malware scanning

Despite best efforts, no system is impenetrable, but rest assured, we monitor and respond to any potential threats promptly.

Cookies are small files that enhance your web experience. Like most websites, we use cookies to understand how visitors use our site and to personalize your browsing.

We use:

• Essential cookies – Needed for basic site functionality (like remembering your cart)
• Performance cookies – Helps us understand what pages are working or not
• Functional cookies – Store preferences to make return visits smoother
• Advertising cookies – Only used if you accept them for targeted offers

You can modify your cookie preferences anytime through your browser settings. Rejecting some cookies may affect site performance or features.

We partner with a few trusted third-party services, but only for specific purposes:

• Payment providers – To handle secure transactions
• Shipping couriers – To get your pins to your doorstep
• Analytics tools – Like Google Analytics, to improve the website
• Email platforms – For newsletters and updates (opt-in only)

Each of these services has its own privacy policies, which we encourage you to review.

Whether you're a customer, a casual browser, or a design enthusiast, you have control over your data:

• Right to know what personal information we have about you
• Right to correct any incorrect data
• Right to request deletion of your data
• Right to withdraw consent (for marketing or data processing)
• Right to object to how your data is used in certain cases

This site is not intended for individuals under the age of 13. We don't knowingly collect information from children. If you believe a child has provided personal information through our site, please contact us so we can delete it immediately.

We may update this Policy as our business evolves or as local data laws change. It is your responsibility to review them whenever you visit our site to stay informed about the updates.