Terms and Conditions

PinBadges.ae is your trusted destination in the UAE for premium-quality custom pins designed to leave a lasting impression.

By using our website or placing an order, you agree to follow the Terms and Conditions listed below. This agreement is a mutual understanding between you (the client, customer, visitor, or user) and us, PinBadges.ae ("we", "our", or "us"). If anything here doesn't sit right with you, we advise you not to proceed with our services or website.

We promise to keep things straightforward, respectful, and secure, and we expect the same in return.

PinBadges.ae is a UAE-based online platform that specializes in custom-made lapel pins, including but not limited to soft enamel, hard enamel, 3D die cast, UV printed, and offset-printed pins. We provide services to individuals, organizations, brands, and businesses across the Emirates and beyond.

To use our website or place an order:

• You must be at least 18 years of age or legally able to enter a contract under UAE law.
• You must provide accurate and truthful information when interacting with us.

We reserve the right to refuse service, restrict access, or cancel any order if we suspect misuse, misrepresentation, or violation of these terms.

Every pin we create is made uniquely to your vision. Here's how it works:

• Step 1 – Brief & Concept:You send us your design idea, reference images, or logos. Don't worry if it's rough, we'll help polish it.

• Step 2 – Quotation:Once we've reviewed your requirements, we'll send you a price quote based on size, type, quantity, and finish.

• Step 3 – Design Approval:Our designers will craft a digital proof/mockup. You'll review and approve before production begins.

• Step 4 – Payment & Production:Once we receive your approval and payment, we begin production. At this point, your order is locked in.

• Step 5 – Shipping:Your custom pins will be securely packaged and dispatched via local UAE couriers or international delivery partners.

  Because of the personalized nature of our products, changes or cancellations cannot be made once production starts.

We accept payments via major credit/debit cards, bank transfers, or approved UAE-based gateways. Full payment is required upfront before production begins.

All prices are quoted in AED (Dirhams) and include applicable local taxes unless stated otherwise.

We do not hold or store your card data. All payment transactions are processed via secure, encrypted platforms.

Standard production times range between 7 to 15 business days after final design approval, depending on complexity and volume. Delivery timelines are then added on top.

We always aim to deliver on time, but delays may occur due to unforeseen events (e.g., courier issues, customs, material shortages). We'll keep you informed every step of the way.

Shipping fees and delivery times will be provided with your order confirmation. Express delivery options may be available at an extra cost.

Because every product is custom-crafted, cancellations are only accepted before you approve the final design and make payment.

Once an order moves into production, it becomes non-cancellable and non-refundable unless:

• The product is damaged during delivery
• We've made an error in production
• The item does not match your approved design

If you want to cancel during the design stage, a nominal design fee may apply to compensate for our team's effort.

Due to the custom nature of our pins, we do not offer returns or refunds unless there is a clear fault from our side.

If your item arrives:

• Broken
• Incorrect (not matching your approved proof)
• Damaged during transit

Please contact us within 48 hours of receiving your order and share photos for inspection. Once verified, we'll either:

• Remake the item free of charge
• Offer a partial/full refund, based on the severity
• Provide store credit for future use

Please note that minor color deviations or slight manufacturing tolerances do not qualify as faults due to the handcrafted process involved.

You own your design. We do not claim ownership of the graphics, logos, or content you provide. You are solely responsible for ensuring you have the legal right to use and reproduce any submitted designs.

By placing an order, you grant us a limited, non-exclusive license to use your artwork for the purpose of creating and producing your custom products.

All content on PinBadges.ae, including text, logos, images, and code, is our intellectual property and protected by UAE copyright and trademark laws.

You may not copy, republish, or redistribute any content without written permission from us.

We may showcase completed orders on our website, social media platforms, or portfolio unless specifically requested not to. If you'd prefer your product not to be shared, just let us know in writing when you place the order.

We work hard to ensure that you receive exactly what you envision, but we are not liable for:

• Errors in customer-provided artwork or instructions
• Minor differences in color due to screen vs. print discrepancies
• Delivery delays beyond our control (courier issues, customs, force majeure)
• Losses resulting from misuse of our products
• Any indirect, incidental, or consequential damages related to our services or website

Our total liability under any circumstance is limited to the amount you paid for the specific order in question.

If you create an account on PinBadges.ae, you are responsible for keeping your credentials safe. Any activities conducted under your account will be considered your actions unless proven otherwise.

You must not:

• Attempt to interfere with our website's functionality
• Introduce malicious code or software
• Access any part of the site you are not authorized to
• Use our site in any way that violates UAE law

Violation of these rules may result in suspension or a permanent ban on your account.

We reserve the right to update, modify, or discontinue products or services at any time. We may also update these Terms occasionally to reflect business changes or legal requirements. We'll post updates on this page and update the effective date.

Your continued use of our website after such changes means you accept and agree to the updated terms.

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes, controversies, or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the UAE.

We're committed to resolving matters amicably first. If you have any concerns or disputes, we encourage open communication.

We modify our Terms quite frequently to fix all the loopholes and keep the professionalism on point in our operations. You have to stay updated and review the revised Terms. Your continued use of our site would indicate your agreement with the updated Terms.